All accommodation offered by The Cranleigh Boutique strictly prohibits pets and children under 16 (under 18 at The Church Suites and The Hideout House). All rooms, suites and houses accommodate a maximum of 2 people. We ask that your room, suite or house is only occupied by the number of guests confirmed on the booking.
The Church Suites and The Hideout House: CCTV is in operation for your security and security of the property.
We endeavour to create an enjoyable environment with luxurious facilities for our guests. We kindly ask that all guests respect the accommodation they are staying in, along with its furnishings. Unfortunately, in the past some have chosen not to do this, which means we have to implement certain policies. We allow for up to 2.5 hours to clean the suites/house, which should be more than enough time. However, if the suites or house is left in a state which requires more time that this, there will be a housekeeping charge of £20.00 per hour plus VAT made to your card.
Damage, Breakage & Missing Items
Guests are fully responsible for any damages or missing items during their occupation of any of the rooms, suites or houses. If either situation occurs, the full costs of replacement or repair will be charged to the card that was used to secure the booking.
The Church Suites and The Hideout House: If we are unable to offer any of our suites or private houses due to damage or misuse, those guests who caused such damage will be liable for the total loss of revenue incurred. For The Church Suites this can be as much as £1000 per night, and £435 for The Hideout House.
All accommodation offered by the Cranleigh Boutique is strictly NON SMOKING. Charges for smoking in the rooms/suites and houses are as follows:
Cranleigh Boutique Hotel Rooms: £100
The Church Suites: Minimum £500
The Hideout House: Minimum £435
Charges will be made to the card used to secure the booking, and will be used for the extra cleaning needed for the furnishings and fabrics.
Please inform us of any dietary or mobility requirements you may have prior to you stay. Unfortunately, The Hideout House, The Church Suites and certain hotel rooms cannot be accessed with a wheelchair. However, we are more than happy to help in any way to achieve accessibility if we are told in advance.
We will make every effort to fulfil any special request. However, please note that failure to do so does not constitute a breach of contract.
In the situation that your reserved accommodation is unable to be occupied due to unforeseen circumstances, we shall make every effort to provide alternative accommodation. However, if we are unable to achieve this you will receive a full refund. Please note that this doe not constitute a breach on contract.
The company accepts no liability and will not pay any compensation where the performance of its obligations is prevented or affected directly or indirectly by or as a result of Force Majeure or any other circumstances beyond its reasonable control. This includes (but is not limited to): flooding, earthquake, extreme weather conditions, natural disasters, acts of terrorism, fire, collapse of building structures, and the failure of electric power, gas, water (or any other utility service), plant machinery or computers.
You are responsible and liable for any breakages or damage that is caused while you occupy the room including any accidents that may occur. If any damage is caused you are responsible up to the full cost of replacement or repair. The costs will be taken from the credit card used to secure the
booking or card used to pay for your stay. This also applies to anything that goes missing from your room during your stay.